Shipping policy

Last Updated: 2023

Thank you for choosing ActiveEarth.com ("the Website") for your online shopping needs. This Shipping Policy outlines important information regarding the shipping of products or goods purchased through our website.

1. Shipping Methods

We offer the following shipping methods for the delivery of your purchases:

  • Standard Shipping: This is our default shipping method and is available to most locations. Delivery times may vary depending on your location.

  • Express Shipping: For those who require faster delivery, we offer an express shipping option at an additional cost. The estimated delivery time will be provided at the time of checkout.

2. Shipping Costs

Shipping costs are calculated based on the shipping method selected, the destination, and the weight/size of the product(s) being shipped. The exact shipping cost will be provided during the checkout process, allowing you to review and confirm the shipping fees before completing your purchase.

3. Order Processing

We aim to process and ship orders as quickly as possible. Orders are typically processed within 1 business days after payment is confirmed. Once your order is shipped, you will receive a confirmation email with tracking information.

4. Shipping Destinations

We currently offer shipping to addresses within the continental United States. If your location is not listed, please contact our customer support for further assistance.

5. Estimated Delivery Times

The estimated delivery times for standard and express shipping methods may vary depending on your location and other factors. Please note that these are approximate delivery times, and unforeseen circumstances (e.g., customs delays, extreme weather) may affect the actual delivery date.

6. Tracking Your Order

To track your order, use the tracking number provided in the shipping confirmation email. You can enter the tracking number on our website or the carrier's website to monitor the status of your shipment.

7. Shipping Restrictions

Certain products may be subject to specific shipping restrictions or regulations. It is your responsibility to ensure that the items you order comply with all local and international shipping regulations.

8. Lost or Damaged Shipments

If your shipment is lost or arrives damaged, please contact our customer support as soon as possible. We will work with the shipping carrier to resolve the issue and ensure that you receive the products you ordered.

9. Change of Shipping Address

If you need to change the shipping address after your order has been placed, please contact our customer support as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that the change can be made.

10. Contact Information

If you have any questions or concerns about our Shipping Policy or require assistance with your order, please contact us at support@activeearth.com.

Effective Date: 2023

Thank you for choosing ActiveEarth.com for your online shopping. We value your business and are committed to providing a reliable and transparent shipping process.