Refund Policy

Returns & Store Credit

We want you to feel confident ordering from Active Earth. Due to the personal nature of skincare and cosmetic products, we offer store credit only for eligible returns. We do not offer refunds to the original form of payment.

You have 15 days after receiving your order to request a return.

Return Eligibility

To be eligible for a return for store credit:

• Products must be unused, unopened, and in their original packaging.
• You must provide your order number or proof of purchase.
• The return request must be submitted within 15 days of delivery.
• Products that have been opened, used, partially used, or damaged after delivery are not eligible for return or store credit.

Once your return is received and approved, store credit will be issued for the eligible purchase price of the returned product(s). Original shipping charges and return shipping costs are not eligible for store credit.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us promptly so we can review the issue and make it right. Photos of the product and packaging may be required.

Final Sale Items

Items marked Final Sale, promotional giveaways, free gifts, and gift cards are not eligible for return or store credit.

How to Start a Return

To request a return, contact us at support@activeearth.com within 15 days of receiving your order. Please include your order number and the reason for your return.

Active Earth reserves the right to refuse returns or store credit in cases of suspected abuse, fraud, excessive returns, or returns that do not meet the requirements of this policy.